You can reach out to our customer support team by sending an email to firstname.lastname@example.org with the information listed below:
- Email Subject: [ Order Number ] and Full Name
- Reason for return or exchange
- Photos or videos of the order
Our team will assist you and provide detailed instructions on how to conveniently return your package at any of 2,500+ drop-off points across the globe.
Once we’ve received and inspected your returned order, we will issue a gift card amount equivalent to the item(s) of your original purchase. This gift card code can be used on our website to place a new order of your choice.
We offer a one-time return and exchange policy in all our official sales channels. Claims to our 30-day return policy will not be applied if the product or order being considered for return meets any of the following criteria:
- Displays indications of usage or damage, including scratches, oil residue, perfume scent, stains on packaging, or wrinkled jewelry pouch.
- Customized elements such as custom chain lengths, customized beaded bracelets, or customized attachments.
- An item marked on sale or with an applied discount code.
- In the case of clothing items, including shirts, hats, and products such as earrings, returns cannot be accepted due to hygiene reasons.
If the replacement pair is of higher value than the original product, the customer will be required to cover the price difference. For example, if the customer chooses to upgrade to a higher-priced product, the additional amount will need to be paid. In the event that the original product is no longer available, we will provide the closest variant in stock as a replacement.
Please be aware that partial refunds, such as when the replacement pair is of lower value than the original purchase amount, will not be accepted. To ensure that the replacement amount is closer to the original purchase amount, customers have the option to add any item from the store to their replacement order.
During the return process, shipping fees, including courier pick-up or drop-off fees may apply to your order. These charges are the responsibility of the customer and must be paid directly to the courier.
However, if you receive an incorrect or defective product, Homura Design will cover all associated shipping costs and fees.
Import duties & taxes, shipping fees including pick-up and drop-off fees will apply and shall be paid directly to the courier unless you receive an incorrect or defective product.